OAL

I have been a loyal Amazon customer for over 5 years. I have never defaulted on a payment, never abused policies, and have spent hundreds of euros on the platform. Today, I feel completely let down. Since 30 January, I have been trying to recover a refund that was sent to a bank account that has been closed for months — despite informing Amazon in advance. What is most concerning is that every customer service agent gives a different explanation: “We issued the refund, our job is done.” “After 10 working days, we’ll refund it to a new account.” (That did not happen.) “You must send proof that the account is closed.” “You must send proof that the bank rejected the refund.” “Your bank will refund you by check.” “It’s our policy, nothing can be done.” The information changes every time. There is no accountability, no consistency, and no concrete solution. On the phone, I was explicitly assured the agent would not disconnect the call — yet she still hung up without resolving anything. After years of loyalty and good faith as a customer, being treated this way and left without my money feels deeply unfair and unprofessional. Extremely disappointing.

I’ve been locked out of my Amazon account for years after changing my phone number, and despite multiple attempts to recover it, nothing has been resolved. This month alone, this was already my second time contacting support to try and fix the issue. Today, I called Amazon France and was transferred to the accounts team. I was asked to provide information I simply cannot have, like recent purchases (when I haven’t had access to the account for years) or an Audible account I don’t even have. While I was trying to explain this, the representative abruptly hung up on me mid-conversation. I was not being aggressive. I felt humiliated and discarded. What makes this situation even worse is that my account contains e-books I paid for years ago. I still have receipts from 2019 and 2020, but I’ve been completely locked out of content I purchased, with no meaningful help from Amazon. Being unable to access your own purchases is already frustrating. Being treated like this when trying to resolve it is unacceptable.

Ordered and returned two items. One month later and still no refund and no one to ask. The website just takes you in circles. The website says if refund hasn’t been received, contact us. But there is no link, no number, no email address. NOTHING! What horrible service!