BUREK VALDES

When we arrived, the safe and AC in the room were not working. The safe issue was promptly corrected, but for the AC, when communicated to the front desk, it was not received as not credible, and we were told to be environmentally friendly the hotel was keeping the temperature around 24deg C (it was 25+ degrees C with no ventilation in the room). I asked for another room, but none was available. Then we asked for a fan, that was delivered at a 2nd request. I also share with the staff if things were not improving we either get another room or we change hotel. It was not possible to cool down the room t night by opening windows as only one window could be cracked open. The following day, back from breakfast, maintenance staff was fixing the issue, the ventilation and AC was effectively not working… the manager apologized. In the restaurant the wine list was much more limited than during previous visits and the food not as good. Coming every year at least once in this hotel, it see an overall decline of the customer service. We also have to ask to get the room made when staying several days. The environmental concern seems to be an excuse to decrease customer service and cut cost.

We have booked the Hotel for three nights and have choosen the Hotel because of perfect place Close to the City! Since we arrived early we find a parking place in front to the Hotel and paid 18€ per day. The Service in the bar is very poor. You asked for the carte of the Drinks, you get it but No Order can be placed! The beer on Tap IS one of the Beers I never would Drink. The rooms Service missed to today to Clean our rooms. When we arrived after a nice day at Metz we complained at the Reception and as compensation Mineral water has been offered! I have never had such a poor Service in a 4 Star Hotel . Please note I travelled extensively in my Business live! If you Like suprises book this Hotel!

Super hotel located in impressive building!Very friendly staff. We booked via the website which was very transparant, easy and clear (cheaper then via booking.com or other). They have a private parking for 18 euros per night (also on the website and/or in the booking confirmation) wich is very convenient. The location is great (quiet place but still in city center). As hotel owner (in Belgium), I look at the details but everything was great and the room was really clean! Checkin and checkout went very smooth! Breakfast was also nice (different types of bread, croissants, eggs, bacon, fruit,….) and everything you want was available. Room was very big and we had a great bed. It really deserves to be a 4-star hotel! We will come back! Thanks to all staff!

We had two issues on this occasion, the first was that we arrived just before 3pm and we were told the hotel had recently changed the check in time to 4pm. Instead of checking to see if the room was already available we were told to go away and come back in an hour. The second issue was that the breakfast was not up to the usual standard for this hotel. The hot food and the coffee were all slightly colder than expected. However, this is generally a good hotel which we often stay in as we drive back and forth between our homes in the UK and Italy.

We stayed two nights at the Citadelle, and our stay couldn’t have been more perfect. The location is ideal: right on the edge of the historic center. You get the convenience of being able to drive directly to the hotel and park right in front (private parking), while still being only about 50 meters/yards from everything you might want to explore. The hotel itself is stunning, set in a historic building with one-meter-thick walls that keep the rooms incredibly quiet day and night. There was even an event at the hotel during our stay, with music in the evening, and we didn’t hear a single sound from our room. The rooms are beautiful, spacious, well decorated, and spotlessly clean. The service is truly five-star, and the breakfast....oh, the breakfast! It was one of the best breakfasts I’ve ever had, including some of the sumptuous ones I’ve experienced in Asia. Honestly, I’d return to Metz just to stay at the Citadelle again.

Lovely hotel. Very modern, large well appointed rooms. Friendly bilingual staff. Restaurant food very good. Excellent breakfast; lot of choice. |Very central if you want to go out and explore. Highly recommended.

This was a very nice stay in a beautiful and stylish hotel in the heart of Metz. Location was great, walking distance for sightseeing, shopping and dining. The room was awesome and very spacious, bathroom was with shower and bathtub, nicely arranged and designed. We had coffee and tea maker, water and snacks for welcoming, a lot of informative hints. The tea was made available in plastic-free tea bags - much appreciated!!! And last but not least Merci Boucoup Asita for a spotless clean room!

We enjoyed our stay, the staff were warm and welcoming, with lovely old-world charm. Our room was spacious (approximately 280 sq. ft.), and the hotel features a nice restaurant and bar. There is lots of on-site parking available at €24 per day. Downtown attractions are just a short 10–15 minute walk away.