KR SERVICE

HUGE RED FLAG! In response to the review reply; not sure why my detailed case below is described as "unfair"; 2 months is not long enough? Its important to note that my main issue isnt that a problem happened, because accidents happen and no company is perfect certainly not you and surely not one operating in such a sector. However, the MAIN problem is the poor process and policy around customer service communications. Problems happen, accidents happen, but how does one solve it without solid communication means and processes? I am happy to share screenshots of the email communication where you can clearly read what I send, and how long it takes for customer service respond, and more alarmingly how they respond. ______ One iPhone sent to them now TWO MONTHS and no payment for it; one returned damaged. And UNRESPONSIVE Customer Service. No one to call! Details below. 24th Nov update: No update. Still waiting for my issue to be resolved. One iPhone not returned now TWO months, one returned damaged! ________________ 20th Nov update: Received an email now a week ago to which I promptly replied. But now I am back chasing as there has been no further contact since. Still waiting for the device that never came back, still waiting for advise on the device that was returned with scratches. And value continues to deteriorate. ______ November 13th update, still no response. And the two mobile phones are losing value by the day with one not returned or paid for by RECOMMERCE, and the other returned with scratches after I rejected their offer. AND STILL no response and no way to contact them. For a company that takes something you own and should pay you for it, there should be a way to communicate with them otherwise you risk losing your stuff just like I have, with no one to speak to. I wrote this and someone just replied for the optics of appearing as responsive on TrustPilot, but no one actually resolved my issue yet, and as evident by his response below, he complete

The absolute worst customer service I've ever dealt with. Sent me a faulty product, and it has now taken over a week to try and return the product for a refund, because the only way you can contact them is via a chat that promises to reply within 1 business day 🤡 1 week later and I've still got no return slip to post the broken phone back 🤡

Bought a macbook. Wrong keyboard, software failure. No contact or refund. Money stolen!!! Do not trust this company!!!