FREE MODE INT

I signed up for internet over one month ago and still do not have internet. Their staff keep lying to me and providing conflicting reasons why. At one point they told me it was Orange's fault, but when I called Orange they checked and had no idea what I was talking about - another lie from Free personnel. When I asked Free personnel point blank "what does it say in your system why my internet cannot be connected?" they said "we don't have that information in our systems. We're not sure" So - your team does not know what is happening? What is this customer service? What is happening here? UPDATE: when I contacted the "tailored assistance" mentioned in the reply to this comment, Free online customer service said they had no information or details on why my internet cannot be connected. So... In-store - no information for me. Online - no information for me. Free is the sole and only manager of my building's fiber, and yet they cannot connect me or provide me information on why I cannot be connected (neither in-store or online).

Vanessa was so nice so we could make it easy! We got esim in just 5min we were foreigners tho

Had a wonderful experience at the free store. Yathusan was extremely helpful. He had already clocked out for his break, but was still willing to help me. I came in extremely stressed out when my cell phone stopped working while on vacation from the US. Highly recommend.

Ines helped me in getting esim! She was very nice.

A very kind experience. Vanessa was really really helpful and helped throughout the whole process. Very sweet and kind

Really friendly customer service in that place each time I have been. I have been several times and was served by a really (really) tall young man each time and he was so nice and helpful.

Quick understanding of my needs. It took 20 min to have it all done. Very happy with the service. Thank you Christian, great job.

Christian is the best guy for setting up anything for your phone! He was so kind, patient, and helpful. I had to figure out my phone issue for about 30 mins and he was so nice I truly appreciate his help! Thank you so much!!!