COGEDIM GRENOBLE

Having moved into a new Cogedim apartment, I feel the need to share my experiences ... Absolutely terrible communication throughout the process, from start to finish... generally speaking they don't respond to emails, phone calls or even to registered letter. Don't believe a word that the sales representative tells you unless he can point to it in the contract details (notice descriptive). If you're looking for the latest in open smart home systems, don't even bother asking. They don't have a clue in this area. I managed to get them to install wired blinds (rather than something with only a proprietary wireless control) so that I could automate them; but for lights I had to retrofit a solution myself. They'll get the building completed in a reasonable length of time - and mostly it's a good apartment, but they don't deliver the quality of fittings and finish that the sales representative & brochures promise. On handover day, don't let them rush you (2 hours isn't enough, despite what they may say) - and if the floors aren't clean enough to do a thorough inspection - tell them to clean them again. They'll tell you that to get the keys you have to handover the final cheque to include the last 5% and they'll address the reserves ... I don't believe this is correct... so be prepared to stash the remaining 5% with a notaire until the reserves are cleared to your satisfaction. Their contractors have started fixing a few issues; however several major issues still remain unaddressed, with new ones appearing frequently. Cogedim after-sales either fail to respons, or refuse to accept any responsiblity in 90% of cases, so I'm dropping my rating to 1*. - Complete lack of rain water drainage from the building down-pipes and insufficient waterproofing on the garage resulting in standing water in my parking whenever it rains. This is still an issue 2 years on - with no progress. - Glass in the apartment was promised to be Low-E where there was no blinds possible; but turned o

La qualité des matériaux et produits employés, le planning respecté, les finitions soignées, le choix des partenaires, l’accompagnement tout au long de l’opération avec des conseils judicieux, les visites préalables à la livraison pour faciliter cette dernière ne sont que quelques-unes des raisons expliquant ma satisfaction. A l’écoute, sérieux, réactifs, efficaces et consciencieux, je ne peux que saluer le professionnalisme des équipes Cogedim avec une mention spéciale pour mon interlocutrice privilégiée.

Suite à l'acquisition d'un logement Cogedim en 2016, le bilan n'est pas très brillant. Il est impossible d'obtenir de réels engagements sur des éléments aussi essentiels que la date de livraison ou la superficie précise du logement: ils se contentent d'une date prévisionnelle non engageante et d'une tolérance de 3% sur la surface. Ils exigent d'être intégralement payés à la remise des clés, malgré les travaux restant à finaliser, de sorte que l'on a aucun moyen de pression pour obtenir que tout soit correctement réalisé. En ce qui me concerne, 6 mois après la livraison il reste de nombreux problèmes, dont certains sérieux (étanchéité défaillante). Je met tout de même 2 étoiles pour le niveau de prestation globalement respecté, et parce que les autres promoteurs ne font pas forcément bien mieux.