GAUTIER FRANCE

I have been a Gautier customer for over 4 years now and have spent several thousands of Euros on their furniture in the UK. I originally purchased through a reseller who had great customer service and was able to help with any questions/support. Since dealing with Gautier directly (Chiswick/Chelsea), I have wasted months of my time repeating myself and trying to obtain parts for my furniture (a combination of warranty claim and purchasing outside of warranty). It has been nothing short of a nightmare in terms of the (lack of) customer service. They only want to 'sell' and talk about the amazing offers they have available but are rarely able to help with any existing issues or problems. On one recent occasion, I was told that a manager (Alex) advised that when I purchased my furniture, I did not have a warranty as per the terms and conditions with Gautier. However, this was a false claim made by Laura in the Chelsea branch who did not have any idea what she was talking about and did not care to seek clarification/explain. More recently, I have even tried to reach out to Gautier Franchise/HQ management based in France and am still waiting to hear back from them, having been promised contact with the right stakeholder from Gautier SA. After paying a premium for the furniture, the least a customer would expect is a reasonable level of after sales and customer service from the brand and retailer. I hope this would at least raise awareness for any NEW or PROSPECTIVE customers looking at Gautier to be conscious of this but also to raise the visibility with the management in the event that this is not communicated internally.

Въезд на предприятие ( 46.704543,-1.061544 ) . Останавливаемся около шлагбаума и идём с реф. номером к охраннику, небольшое здание справа . Он объяснит где у вас будет загрузка и покажет на схеме. Выезд с предприятия ( 46.705348,-1.057738 ). Всем хорошего дня !

Стаете на въезде,идете в бюро, с права!дадут карту,покажут где будет загрузка,и где выезд с фирмы!у меня была загрузка склад 64В,грузили з боку,загрузили за 15 минут,листами фанеры!С открытием ,закрытием шторки прицепа+доски, креплением ремнями ,все заняло 40 минут!Ваша ЦМР!Все оперативно и быстро!