URBANO DORADO DIEGO

I don't subscribe to the general dissatisfaction that people tend to have here. Came to refund our contactless cards, it went smooth. Using English was also not an issue. Almost no queue at all.

I am writing this to warn all tourists visiting Nice. This company practices predatory enforcement that targets visitors for honest technical misunderstandings. Today, I purchased a transport card and loaded it with 3 trips for 3 people (Receipt DT334 at 11:29 AM). Only 19 minutes later, at 11:48 AM, we were intercepted by inspectors. Despite presenting the proof of purchase for all 3 passengers, we were told that the system does not allow multiple people to use one card—a rule that is not clearly communicated to non-French speakers at the kiosks. Rather than assisting us or allowing us to validate the extra trips we had already paid for, the staff immediately issued an €80 fine and forced us off the transport. The inspector even noted "1 v pour 3 pers" (1 ticket for 3 people) on the fine, admitting they knew we had paid, yet they still chose to penalize us. To make matters worse, their "customer service" refused to handle a dispute online, demanding a physical letter be sent via registered post—a clear tactic to prevent international travelers from seeking justice. This is a shameful way to treat visitors. If you are a tourist, be extremely careful, or better yet, walk. This company cares more about collecting fines than providing service. Charging a €40 per person 'penalty' for a simple validation error when we had already paid for the trips is a blatant revenue-generation tactic. The fine was 45x the cost of the actual fare we had already purchased. Fine No: 175221 Date: 07/05/2026

I wanted to visit a tourist attraction on bus route 8+. I got on from the cliff area and was shocked to find that you can't pay for the trip with a bank card like in other European cities. The driver didn't know a word of English and didn't know what to tell me about the card. I understood that you can buy some cards that you pay for and then load. As a tourist, what do I do with that card, how do I get the money back, don't you contribute to the accumulation of waste, many will throw it away. So the option of paying for a trip with a bank card should also be introduced. Evolve too, the world is always changing, keep up with the trends.

I am leaving a 1-star review because I was unable to leave none. I visited to request a refund of the deposit for a bus card, but was refused because I CAME TOO EARLY IN THE DAY, THEY DONT HAVE CHANGE AVAILABLE. The service was unhelpful and the staff came across as rude. Overall, this was a very disappointing experience. If refund services are not consistently supported, it would be better not to offer them to tourists rather than make them to waste their time.

In my experience, Lignes d’Azur’s ticketing system at Nice Airport is not tourist-friendly and lacks transparency. At the airport, standard €1.70 single tickets are not available. Instead, only a €10 "Aéro Pass" is offered — a much higher fare for the same service available elsewhere at a fraction of the price. This feels unfair, especially for international visitors unfamiliar with the system. I also had a negative interaction at the Lignes d’Azur Mobility Office. My request for assistance was ignored, and I felt that there was no effort made to communicate clearly with me as a non-French speaker. I found this disappointing. **Advice to international travelers**: You can avoid paying the €10 fare. The tram from the airport to the next stop *Grand Arénas* is free (as per signage and policy in September 2025). At Grand Arénas, you can buy “La Carte” (a reusable plastic card for €2) and load it with tickets at the regular fare of €1.70 per trip. I would recommend *not* buying the €10 Aéro Pass unless absolutely necessary. In my opinion, it’s not a good deal and may mislead tourists into overpaying. You can return “La Carte” and get the €2 deposit back at participating “Tabac” shops that sell Lignes d’Azur tickets (look for the red “T” sign). In my experience, staff there were much more helpful. Lastly, it’s worth noting that Lignes d’Azur does not yet offer a fully digital ticketing system like many other European cities. You still need the plastic card and cannot simply buy a mobile ticket in the app without it, which I found inconvenient. I hope this helps other travelers make more informed decisions.

Totally incompetent staff. Very rude in conversations. Cannot help at all. First line knows nothing, second line doesn’t speak any English but is able to lie, supervisors are 100% the same - rude, no English, no help. The worst service in France. Disappointed. Do not come to this office - choose another one. For context: I asked for help with my stolen ticket.

Guillaume was very helpful as he communicated very well in English. He tried helping us but in the end it didn’t work out. He is not to be blamed as we had committed the error unknowingly and were hoping things might turn out way though they didn’t. Once you get in line you get a ticket assigned to you and wait your turn for the counter window to and your ticket number to flash on the monitor. Guillaume made it quick and easy for us as it was a pretty binary inquiry ( yea or no) and we didn’t have to wait all the way for our turn. 5 stars for the experience and none for our hard luck!!

5 STARS for JANE instead!!!!! She helped us enormously, regarding our 7 days passes( bought in the airport, for which we paid 104€) due to a mistake done when purchased. We had to take an unexpected trip to Nice right after landing to sort these cards out. Tired and frustrated after a flight and passed from an office to another all over Nice, we finally got to this office. Moreover, front staff doesn't speak English, more frustration added. Luckily, Jane jumped in after insisting on our issue. She was speaking English and she sorted us out. THANK YOU JANE!!! Not fair on all over the world tourists, which doesn't speak french, to offer this kind of passes/service and not to have front staff to speak in English.